This policy explains how Strut Health, LLC ("Strut," "we," "us") collects, uses and shares consumer health data, as Washington's My Health My Data Act defines it, and how you can use your rights under that law. It applies if you live in Washington or if we collect your consumer health data in Washington. Our Privacy Policy covers everything else.
"Consumer health data" means personal information that is linked or reasonably linkable to you and identifies your past, present or future physical or mental health. That includes information that shows you're seeking care, and health information we or others could infer from other data.
1. Consumer health data we collect, and why
| Category | Examples | How we use it |
|---|---|---|
| Health conditions, symptoms and medical history | Answers in our online visit, such as your conditions, symptoms, allergies, current medications, past treatments and lifestyle | So a licensed provider can evaluate you, decide whether a treatment is right for you, and prescribe safely |
| Sexual and reproductive health information | Information about sexual function, testosterone, menopause or hormone therapy | Same as above |
| Body measurements and vital signs | Height, weight, BMI, and blood pressure where a treatment needs it | Same as above |
| Photos of a condition | Photos of hair loss or skin, where a treatment needs them | Same as above |
| Lab tests and results | Lab orders and results for testing you request | To run the tests you order, share results with you and your provider, and guide treatment |
| Prescriptions, medications and orders | What you're prescribed, your orders, refills and subscription | To fill and ship your medication through a pharmacy, bill you, and manage refills |
| Information that identifies you as seeking care | Your name, date of birth, contact and shipping details, and your account, when linked to the data above | To run your account, ship orders, verify your identity, and contact you about your care |
| Messages about your care | Messages with your provider and our care team | To answer questions and support your treatment |
| Site and ad data that could suggest a health interest | Cookie and device IDs, IP address and estimated state, the ad or partner link that brought you, and actions like starting an online visit, signing up or ordering | To run and secure our sites, apply your privacy choices, understand how our sites are used, measure our ads, and pay affiliate partners. We use this for ads and analytics only with your consent. |
We don't collect precise location, genetic data or biometric data.
We also use consumer health data to keep our services safe, prevent fraud, and meet our legal duties.
2. Where we get it
- From you, when you take an online visit, create an account, order, or message us.
- From your browser or device, through cookies, pixels and similar tools, and our server logs.
- From the licensed providers who treat you, such as diagnoses, prescriptions and treatment notes.
- From a pharmacy, such as fill and shipping status.
- From labs, such as your test results.
- From advertising and affiliate partners, such as which ad or partner link brought you to us.
- From service providers that collect it for us, such as the company that runs our online visit.
3. Consumer health data we share, and who we share it with
| Who we share with | What we share | Why |
|---|---|---|
| Licensed providers (independent medical practices) who treat you | Your online visit answers, photos, lab results, messages, and identity and contact details | To evaluate and treat you |
| A pharmacy | Your prescription, the health information needed to fill it safely, and your name, date of birth and shipping details | To fill and ship your medication |
| Labs | Your lab order and the details needed to run it | To run the tests you order |
| Service providers that work on our behalf | Any of the categories in section 1, only as needed for their job | To run our online visit, host our sites, process payments, ship orders, provide customer support and chat, and send messages |
| Advertising partners (Google, Microsoft, TikTok, Reddit, X) | Cookie and device IDs, IP address, ad click IDs, the address and title of the pages you visit, and actions like a visit, signup or order (with an order number, amount and item IDs). Not your answers or your email. | To measure our ads. Only with your consent. |
| Analytics partners (Google Analytics, Microsoft Clarity) | Cookie and device IDs, IP address, and how you use our sites | To understand and improve our sites. Only with your consent. |
| Affiliate and marketing partners (Impact, RevOffers, AddShoppers) | Partner link IDs, and whether you signed up or ordered, with an order number, amount and item IDs | To credit and pay partners who refer you. Only with your consent. |
| Government agencies and legal authorities | What the law requires | To meet legal duties, such as public health reporting or a valid court order |
| A buyer or successor | The data involved in the deal | If we merge, sell or reorganize the business |
We don't sell consumer health data.
Ad partners see the pages you visit and can link a signup or order to the ad you clicked, and our pages and some of our ads name a treatment. So an ad partner may be able to infer the kind of treatment you were interested in. That's why we ask for your consent first.
4. Your rights and how to use them
You have the right to:
- Know and access: ask whether we collect, share or sell your consumer health data, see that data, and get a list of every third party and affiliate we've shared it with or sold it to, with an email address or other way to contact each one.
- Withdraw consent: stop future collection or sharing that you agreed to.
- Delete: have us delete your consumer health data. We'll delete it from our systems, including archives and backups (within six months), and tell the third parties, affiliates and service providers we shared it with to delete it too.
How to withdraw consent:
- For ad and analytics tools, turn them off on Your Privacy Choices or turn on Global Privacy Control in your browser.
- For the consent you gave at signup, email care@struthealth.com.
How to make a request: email care@struthealth.com with "Washington health data request" in the subject line, or call 1-833-STRUT-24 (1-833-787-8824).
- We'll confirm your identity first. If you have an account, we may ask you to sign in. You don't need to create an account to make a request.
- We'll answer within 45 days. If we need more time, we'll tell you why within those 45 days and take up to 45 more.
- Requests are free, up to twice a year. If a request is clearly unfounded, excessive or repeated, we may charge a reasonable fee or decline it, and we'll explain why.
- We won't treat you differently for using these rights.
5. Appeals
If we turn down your request, in whole or in part, you can appeal. Email care@struthealth.com with "Appeal" in the subject line within 60 days of our answer, or call 1-833-STRUT-24.
We'll reply in writing within 45 days of getting your appeal, with what we did or didn't do and why. If we deny your appeal, you can file a complaint with the Washington State Attorney General at www.atg.wa.gov/file-complaint.
6. Contact us
Strut Health, LLC
701 Commerce Street
Dallas, TX 75202
Email: care@struthealth.com
Phone: 1-833-STRUT-24 (1-833-787-8824)