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Frequently Asked Questions

How do I update my billing information?

You can edit your billing information by logging into your account, accessing your profile, and making any changes.

I forgot my password. Help!

Click reset password and follow the prompts. If you are experiencing difficulty, please email

How do I track my order?

Once your evaluation is complete, a tracking number will be sent to you via email. If you have not received a tracking number please contact us at

Will I Get To Speak With A Physician?

Some states do not require a phone consultation. If you are a good candidate for treatment your prescription will be approved and sent to the pharmacy to process and ship. You can always message the physician directly by logging into your Strut Account. Find the order you want to discuss, click on Active, and then message the physician directly under Physician Messages. Your physician will then get back to you as soon as possible.

How much is the prescription medication?

The cost varies, but all prices are listed on the product page of the website. Prices at local pharmacies or online are often higher than what we offer. We keep our prices very competitive, as well as offering free visits and shipping.

What if I’m having website issues?

Our customer service team is available to help. Call 1-833-Strut24, or email and we can help you troubleshoot any issues.

Who are the doctors prescribing medications for Strut?

Strut utilizes a knowledgeable team of US-licensed and board-certified physicians.

What is your return policy?

Unfortunately, prescriptions are non-returnable by law, but we may still be able to help. Contact our customer service team, and we’ll do our best to provide you with a solution. You are free to delay, suspend, or cancel your subscription at any time, although we do ask for a minimum of 48 hours notice before your next order is set to process. We cannot guarantee refunds for any cancellation requests received after the pharmacy has processed your order.

Do I need to be home to sign for the order?

We do not require a signature upon receipt.

Is telehealth legal and safe?

Yes. Strut’s innovative medical platform allows our licensed physicians to treat patients remotely and safely via secure chat, phone, or video. Telemedicine laws allow physicians to practice medicine and prescribe medications online when collecting accurate and truthful information from a patient. A physician will customize a treatment plan for each patient to ensure it is safe and appropriate. The personalized treatment plan must be followed before taking any medication. A patient must adequately weigh the risks and benefits of the treatment plan after reviewing it entirely and fully understanding the content.

Is Strut covered by my insurance?

At this time, Strut does not accept insurance and services on the Strut are not covered by insurance. But, our services are often less expensive than most co-pays, especially when factoring in the free virtual office visit.

Where do you ship?

As of December 2023, we can ship to Alaska, Arizona, California, Colorado, Connecticut, District of Columbia (D.C.), Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota (No ED), Maryland, Massachusetts, Missouri, Mississippi, Montana, North Carolina, New Jersey, Nebraska, Nevada, New York, Michigan, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina (No ED), Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. If you do not see your state on the above list, we do not currently service your state. But, please check back with us in a few months.

How do I change my shipping address?

You can edit your shipping address by logging into your account, accessing your profile, and making any changes.

Can I change the frequency of my orders?

Absolutely. Log into "My Account" and adjust your order under the "Order and Subscriptions" tab. Please contact us at if you have any issues.

Can I speak to my doctor on the phone/video chat?

Yes, at any time. Physician messaging is available on the login page. To speak directly with a physician, contact our customer service team, and we’ll get it arranged right away. Just email or call 1-833-Strut24.

Do you ship internationally?

No, not at this time.

Do I need to pick up my medication from a pharmacy?

Only if you would like to. After your evaluation with one of our board-certified physicians, your medications will arrive within about 2 business days. If you choose to pick up your prescription from your own pharmacy, your medication could be 3-4 times as expensive. Your pharmacy will also need to be part of the Surescript network of pharmacies.

Does Strut allow you to cancel your subscription?

Yes, we offer convenient flexibility to cancel, pause, or delay your monthly subscription order by logging into your account or contacting us.

What payment methods do you accept?

Strut accepts all major credit cards. Charges to HSA and FSA cards may be rejected by the card issuer.

Can I order multiple months at one time?

Yes, for select products only. Check the cart function to see if the product is available for a 90-day supply.

Why do I need an account to sign up?

Just like visiting your regular physician, our doctors need to get a clear profile of your medical history and specific needs to make assessments responsibly. By creating your account, we are able to maintain your medical history and create that personalized visit. But, also you are verifying that you are really you so we can safely deliver your prescriptions right to your doorstep.

Can I delay my next shipment?

You can delay your next shipment whenever you need to. Log into "My Account" and adjust your order under the "Order and Subscriptions" tab.

What happens if there's an emergency?

Please call 911 immediately to get medical care.

What shipping service do you use and can I expedite shipping?

We offer 2-day express shipping on most initial orders and USPS for refill orders. Unfortunately, we do not offer next-day delivery.

Do you offer free unlimited doctor follow-ups?

Yes, we do. We want to ensure you fully understand how to use the product and are set up for getting the best possible results. For this reason, our customer service team and doctors are available for free, unlimited follow-ups.

Free shipping
Free follow-up care
Cancel anytime, no fees
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The Journal

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