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Frequently Asked Questions

Is telehealth legal and safe?

Yes. Strut’s innovative medical platform allows our licensed physicians to treat patients remotely and safely via secure chat, phone, or video. Telemedicine laws allow physicians to practice medicine and prescribe medications online when collecting accurate and truthful information from a patient. A physician will customize a treatment plan for each patient to ensure it is safe and appropriate. The personalized treatment plan must be followed before taking any medication. A patient must adequately weigh the risks and benefits of the treatment plan after reviewing it entirely and fully understanding the content.

Can I speak to my doctor on the phone/video chat?

Yes, at any time. Physician messaging is available on the login page. To speak directly with a physician, contact our customer service team, and we’ll get it arranged right away. Just email care@struthealth.com or call 1-833-Strut24.

Who are the doctors prescribing medications for Strut?

Strut utilizes a knowledgeable team of US-licensed and board-certified physicians.

Do I need to pick up my medication from a pharmacy?

Only if you would like to. After your evaluation with one of our board-certified physicians, your medications will arrive within about 2 business days. If you choose to pick up your prescription from your own pharmacy, your medication could be 3-4 times as expensive. Your pharmacy will also need to be part of the Surescript network of pharmacies. We use a preferred pharmacy network; Family Pharmacy.

What happens if there's an emergency?

Please call 911 immediately to get medical care.

Why do I need an account to sign up?

Just like visiting your regular physician, our doctors need to get a clear profile of your medical history and specific needs to make assessments responsibly. By creating your account, we are able to maintain your medical history and create that personalized visit. But, also you are verifying that you are really you so we can safely deliver your prescriptions right to your doorstep.

I forgot my password. Help!

Click reset password and follow the prompts. If you are experiencing difficulty, please email care@struthealth.com.

How do I change my shipping address?

You can edit your shipping address by logging into your account, accessing your profile, and making any changes.

How do I update my billing information?

You can edit your billing information by logging into your account, accessing your profile, and making any changes.

What if I’m having website issues?

Our customer service team is available to help. Call 1-833-Strut24, or email care@struthealth.com and we can help you troubleshoot any issues.

Is Strut covered by my insurance?

At this time, Strut does not accept insurance and services on the Strut are not covered by insurance. But, our services are often less expensive than most co-pays, especially when factoring in the free virtual office visit.

How much is the online doctor’s visit?

The online doctor’s visits and shipping are completely free. With Strut, you will only pay for the medication, if one is appropriate for you after your consultation. If after checking out, the doctor identifies that you are not a good candidate for treatment, you will not be charged.

Do you offer free unlimited doctor follow-ups?

Yes, we do. We want to ensure you fully understand how to use the product and are set up for getting the best possible results. For this reason, our customer service team and doctors are available for free, unlimited follow-ups.

How much is the prescription medication?

The cost varies, but all prices are listed on the product page of the website. Prices at local pharmacies or online are often higher than what we offer. We keep our prices very competitive, as well as offering free visits and shipping.

How quickly will a doctor review my history and prescribe medication?

Our doctors generally review your information within one business day. If there is a delay, please contact us at care@struthealth.com so we are aware and can get you taken care of ASAP.

Does Strut allow you to cancel your subscription?

Yes, we offer convenient flexibility to cancel, pause, or delay your monthly subscription order by logging into your account or contacting us.

Can I delay my next shipment?

You can delay your next shipment whenever you need to. Log into "My Account" and adjust your order under the "Order and Subscriptions" tab.

Can I change the frequency of my orders?

Absolutely. Log into "My Account" and adjust your order under the "Order and Subscriptions" tab. Please contact us at care@struthealth.com if you have any issues.

Can I order multiple months at one time?

Yes, for select products only. Check the cart function to see if the product is available for a 90-day supply.

What is your return policy?

Unfortunately, prescriptions are non-returnable by law, but we may still be able to help. Contact our customer service team, and we’ll do our best to provide you with a solution.

Where do you ship?

As of July 2021, we can ship to Alaska, Arizona, Colorado, Connecticut, District of Columbia (D.C.), Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Louisiana, Minnesota (No ED), Maryland, Massachusetts, Missouri, Mississippi, Montana, North Carolina, New Jersey, Nevada, New York, Michigan, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina (No ED), Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming. If you do not see your state on the above list, we do not currently service your state. But, please check back with us in a few months.

Do you ship internationally?

No, not at this time.

What shipping service do you use and can I expedite shipping?

We offer 2-day express shipping on most initial orders and USPS for refill orders. Unfortunately, we do not offer next-day delivery.

How do I track my order?

Once your evaluation is complete, a tracking number will be sent to you via email. If you have not received a tracking number please contact us at care@struthealth.com.

Do I need to be home to sign for the order?

We do not require a signature upon receipt.

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The Journal

Learn more about medications, ingredients, telemedicine, and common health issues through our blog.

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