Frequently Asked Questions

You can edit your billing information by logging into your account, accessing your profile, and making any changes.

Click reset password and follow the prompts. If you are experiencing difficulty, please email care@struthealth.com.

You can edit your shipping address by logging into your account, accessing your profile, and making any changes.

Strut accepts all major credit cards. Charges to HSA and FSA cards may be rejected by the card issuer.

Creating an account maintains your medical history and enables personalized care, while verifying your identity for safe prescription delivery.

Because we are a cash pay telemedicine practice and do not bill insurance, we do not complete insurance Medical Necessity Forms, prior authorization forms, or Letters of Medical Necessity for reimbursement purposes. If you need documentation related to your care, we can provide your prescription information and receipts upon request. You can also download your receipt by visiting your Patient Portal.

Once your evaluation is complete, a tracking number will be sent to you via email. If you have not received a tracking number, please contact us at care@struthealth.com.

We do not require a signature upon receipt.

As of September 2024, we can ship to all states except for Arkansas. Certain medications may not be available in all states.

No, not at this time.

No. Your medication ships directly to you and typically arrives within 2 business days. If you choose to pick up your prescription from your own pharmacy instead, your medication could be 3 to 4 times as expensive.

Yes, for select products only. Check the cart to see if the product is available for a 90-day supply.

We offer 2-day express shipping on most initial orders and USPS for refill orders. Unfortunately, we do not offer next-day delivery.

Some states do not require phone consultations. If you are a good candidate for treatment, your prescription will be approved and sent to the pharmacy to process and ship. You can also message physicians directly through your account.

Strut works with a knowledgeable team of U.S.-licensed and board-certified physicians.

Yes. Strut's medical platform allows our licensed physicians to treat patients remotely and safely via secure chat, phone, or video. Physicians customize treatment plans based on your information.

At this time, Strut does not accept insurance and services on Strut are not covered by insurance. Our services are often less expensive than most co-pays.

Yes, at any time. Physician messaging is available once you log in. Contact customer service to arrange direct physician communication.

Please call 911 immediately to get medical care.

Yes, we do. We want to make sure you fully understand how to use your treatment and are set up to get the results you're looking for.

Pricing varies by product and appears on each product page. Prices at local pharmacies or online are often higher than what we offer.

Prescriptions cannot be returned once they leave the pharmacy. Contact our customer service team and we will do our best to provide you with a solution. Subscriptions can be cancelled with 48 hours notice before processing.

Absolutely. Log into My Account and adjust your order under the Orders and Subscriptions tab.

Yes, we offer convenient flexibility to cancel, pause, or delay your monthly subscription order.

You can delay your next shipment whenever you need to. Log into My Account and adjust your order under the Orders and Subscriptions tab.