Frequently Asked Questions

You can edit your billing information by logging into your account, accessing your profile, and making any changes.

Click reset password and follow the prompts. Please be sure to check your junk folder if the email is not in your inbox. If you are experiencing difficulty, please email care@struthealth.com.

You can edit your shipping address by logging into your account, accessing your profile, and making any changes.

Strut accepts all major credit cards. Charges to HSA and FSA cards may be rejected by the card issuer.

Creating an account maintains your medical history and enables personalized care, while verifying your identity before your prescription ships.

Because we are a cash pay telemedicine practice and do not bill insurance, we do not complete insurance Medical Necessity Forms, prior authorization forms, or Letters of Medical Necessity for reimbursement purposes. If you need documentation related to your care, we can provide your prescription information and receipts upon request. You can also download your receipt by visiting your Patient Portal.

Once your evaluation is complete, a tracking number will be sent to you via email. If you have not received a tracking number, please contact us at care@struthealth.com.

We do not require a signature upon receipt.

As of September 2024, we can ship to all states except for Arkansas. Certain medications may not be available in all states.

No, not at this time.

No. If prescribed, your medication can be shipped directly to you by the dispensing pharmacy. You may also discuss alternative pharmacy options with your healthcare provider.

Yes, for select products only. Check the cart to see if the product is available for a 90-day supply.

We offer 2-day express shipping on most initial orders and USPS for refill orders. Unfortunately, we do not offer next-day delivery.

Depending on your state and medical needs, your evaluation may take place through a combination of survey, secure messaging, phone, or video. If you are a good candidate for treatment, your prescription will be approved and sent to the pharmacy to process and ship. You can also message healthcare providers directly through your account.

Strut works with a knowledgeable team of U.S.-licensed providers.

Telehealth is a recognized method of providing healthcare when conducted in accordance with applicable laws and clinical standards. Our licensed healthcare providers evaluate patients remotely and determine appropriate care.

Strut is a cash-pay telehealth service and does not bill insurance. You can review our competitive and transparent pricing model before completing your order.

You can message your healthcare provider through your account. To request a phone or video consultation, contact customer service to arrange an appointment.

Please call 911 immediately to get medical care.

Yes, we do. We want to make sure you fully understand how to use your treatment and are set up to get the results you're looking for.

Prescription pricing varies by product. Transparent pricing is displayed on each product page before checkout.

Prescriptions cannot be returned once they leave the pharmacy. Contact our customer service team and we will do our best to provide you with a solution. Subscriptions can be cancelled with 48 hours notice before processing.

Absolutely. Log into My Account and adjust your order under the Orders and Subscriptions tab.

You may cancel, pause, or reschedule future subscription orders through your account. To prevent an upcoming order from processing, make changes at least 48 hours before its scheduled processing time.

You can delay your next shipment whenever you need to. Log into My Account and adjust your order under the Orders and Subscriptions tab.