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Frequently Asked Questions

How much is the online doctor’s visit?

The online doctor’s visits are typically complementary. With Strut, you will only pay for the prescription if you qualify after your medical consultation. If after checking out, the doctor identifies that you are not a good candidate for treatment, you will not be charged. If you decide to transfer your prescription at any time to a non-preferred pharmacy of Strut Health, then you will be charged a $40 physician consultation fee to your credit card on file. Customer service can provide additional details on our pharmacy network.

How quickly will a doctor review my history and prescribe medication?

Our doctors generally review your information within one business day. If there is a delay, please contact us at care@struthealth.com so we are aware and can get you taken care of ASAP.

Can I select the pharmacy of my choice?

Yes, absolutely, Strut uses a network of preferred pharmacies for mail order but you can have your prescription sent to a local pharmacy of your choice too.

What is Strut?

Strut is a digital healthcare company that provides medical diagnoses and discreet, affordable pharmacy solutions to life's embarrassing (yet common) problems, for both men and women. Strut makes it easy to access these solutions when it’s convenient for you, and from the comfort of your home. We all deserve to live our best lives.

Why use Strut?

Strut is a LegitScript accredited digital healthcare company. We are held to strict standards to ensure our U.S. licensed physicians treat you on a safe and secure PCI-compliant website.

Are the medications Strut prescribes genuine?

Yes, absolutely. Strut uses medications from Verified-Accredited Wholesale Distributors (VAWD) and sources active prescription ingredients for compounds from reputable pharmaceutical vendors.

What states does Strut service?

As of December 2023, we can ship to Alaska, Arizona, California, Colorado, Connecticut, District of Columbia (D.C.), Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota (No ED), Maryland, Massachusetts, Missouri, Mississippi, Montana, North Carolina, New Jersey, Nebraska, New Hampshire, Nevada, New York, Michigan, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina (No ED), Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. If you do not see your state on the above list, we do not currently service your state. But, please check back with us in a few months.

Why is Strut only available in certain states?

Due to telemedicine laws, a physician has to be licensed in the state where the patient is located. Strut’s physicians are currently only licensed in only select states. However, we are growing quickly. Please email care@struthealth.com so we can provide a solution and expedite treatment to your community.

How do I get started?

It’s super simple. First, log in at StrutHealth.com. Then, fill out our medical questionnaire or submit images as needed to help us understand you, your concern, and your specific needs better. Our board-certified physicians will then review your answers and, upon approval, your medications will be discreetly delivered to your doorstep. Deliveries typically arrive within 2 business days once your physician has authorized your prescription.

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The Journal

Learn more about medications, ingredients, telemedicine, and common health issues through our blog.

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