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Frequently Asked Questions

What payment methods do you accept?

Strut accepts all major credit cards. Charges to HSA and FSA cards may be rejected by the card issuer.

Will I Get To Speak With A Physician?

Some states do not require a phone consultation. If you are a good candidate for treatment your prescription will be approved and sent to the pharmacy to process and ship. You can always message the physician directly by logging into your Strut Account. Find the order you want to discuss, click on Active, and then message the physician directly under Physician Messages. Your physician will then get back to you as soon as possible.

What is Strut?

Strut is a digital healthcare company that provides medical diagnoses and discreet, affordable pharmacy solutions to life's embarrassing (yet common) problems, for both men and women. Strut makes it easy to access these solutions when it’s convenient for you, and from the comfort of your home. We all deserve to live our best lives.

Why use Strut?

Strut is a LegitScript accredited digital healthcare company. We are held to strict standards to ensure our U.S. licensed physicians treat you on a safe and secure PCI-compliant website.

Are the medications Strut prescribes genuine?

Yes, absolutely. Strut uses medications from Verified-Accredited Wholesale Distributors (VAWD) and sources active prescription ingredients for compounds from reputable pharmaceutical vendors.

What states does Strut service?

As of March 2022, we can ship to Alaska, Arizona, California, Colorado, Connecticut, District of Columbia (D.C.), Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kentucky, Louisiana, Minnesota (No ED), Maryland, Massachusetts, Missouri, Mississippi, Montana, North Carolina, New Jersey, Nevada, New York, Michigan, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina (No ED), Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. If you do not see your state on the above list, we do not currently service your state. But, please check back with us in a few months.

Why is Strut only available in certain states?

Due to telemedicine laws, a physician has to be licensed in the state where the patient is located. Strut’s physicians are currently only licensed in only select states. However, we are growing quickly. Please email so we can provide a solution and expedite treatment to your community.

How do I get started?

It’s super simple. First, log in at Then, fill out our medical questionnaire or submit images as needed to help us understand you, your concern, and your specific needs better. Our board-certified physicians will then review your answers and, upon approval, your medications will be discreetly delivered to your doorstep. Deliveries typically arrive within 2 business days once your physician has authorized your prescription.

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The Journal

Learn more about medications, ingredients, telemedicine, and common health issues through our blog.

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